Our Services

Why Choose Urban Digitech

Expertise

Personalized Solutions

Tailored software solutions aligning with your distinctive priorities and goals throughout the entire workflow chain.

Experience

Industry Experience

Multi-faceted experience across diverse industries and niches coupled with our hands-on technical skills.

Communication

Transparent Communication

Open communication with email updates, Jira tracking, milestone check-ins, and detailed reports.

Team

Expert Business Analysts

Our analysts know which business processes nurture growth and how CRM, ERP, E-Commerce helps remove obstacles

Support

Continuous Support

We're prepared to uphold, upgrade, and advance your CRM, ERP, E-Commerce system as your organization expands.

Quality

Solid Expertise

Each specialist has 7+ years of experience, ensuring they can tackle unexpected challenges successfully.

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Projects

Tailored CRM and ERP solutions for growth.

Salesforce Sales Cloud & Maps​

Implemented Salesforce Sales Cloud and Salesforce Maps to replace siloed spreadsheets with a unified, transparent sales process. The solution automated lead capture, structured opportunity management and forecasting, and enabled geo‑based territory planning and route optimization for field sales.

Zoho CRM for ERP-led Business​

Delivered a Zoho CRM rollout to transform Excel‑driven, manual operations into an automated, centralized sales platform integrated with Odoo ERP. The engagement covered org setup, lead and opportunity management, activity tracking, and executive reporting through customized dashboards.

Legacy Billing to NetSuite​

Led the integration of a complex legacy Ruby on Rails billing system with NetSuite to support 80,000 jukeboxes and 2,000 operators. The project focused on automating data flows, configuring advanced discount and contract logic, modernizing invoice and reporting processes, and enabling operator self‑service invoice access

Zoho – NetSuite Integration for Invoicing​

Provided consulting and managed services to complete and optimize the Zoho to NetSuite integration for order‑to‑invoice processing. Key outcomes included robust sales order grouping, advanced PDF invoice templates, enhanced approval workflows, and full deployment with regression testing and post‑go‑live support

Shopify–NetSuite–Celigo Tax Harmonization​

Executed a tax remediation project across Shopify, NetSuite, and Celigo to eliminate US and Canada tax variances and incorrect GL postings. Standardized customer tax configurations, aligned shipping tax treatment, removed reliance on variance accounts, and automated price updates via CSV to ensure accurate, auditable tax reporting

Service Cloud Voice with Amazon Connect​

Built managed Salesforce Service Cloud Voice contact centers on Amazon Connect for 2 different business units. The architecture leveraged AWS Lambda, Contact Lens, and Salesforce omnichannel to deliver intelligent call routing, real‑time transcription, sentiment insights, and complete call data synchronization into Salesforce.

FAQs

What services do you offer?

We specialize in CRM, E-Commerce, IPaaS and ERP implementations using Salesforce, NetSuite, Zoho, Celigo and Odoo.

How do you handle project timelines?

We work closely with your team to set realistic deadlines and keep you updated throughout the process.

Can you customize solutions for my business?

Absolutely. We tailor CRM and ERP systems to fit your unique workflows and business goals, ensuring a smooth digital transformation.

What industries do you serve?

We support a variety of industries, adapting our expertise to your specific needs.

Do you offer ongoing support?

Yes, we provide continuous support to help your systems run smoothly after launch.